Cancellation Policy

Last updated: 2026-05-08

This is a small mobile clinical practice. When a visit cancels late, LoveMeIV has already routed the day around it — there is no second clinician to absorb the slot. Our policy is written to be fair to the patient and honest about the operational cost.

Standard cancellation window

Same window applies whether you cancel by phone or by the booking platform.

How to cancel

Call the practice — that’s the fastest path. The line is LoveMeIV’s, 8a to 10p daily. You can also reply to the booking confirmation email; we’ll see it the same day.

Members

Hydrate Club and Wellness Club members get one no-fee late cancellation per calendar quarter. Subsequent late cancellations follow the standard policy. Membership benefits do not refund the no-show fee — they reduce the per-visit cost, not the operational risk of an empty calendar slot.

What we don’t do

• We do not charge a deposit at booking. The fee is collected at the visit.
• We do not “double-charge” for a no-show on a multi-service visit — only the booked visit fee.
• We do not pursue collections on cancellation fees. We may decline to book future visits for patients who consistently no-show.

When we cancel

If LoveMeIV has to cancel a visit on you — illness, vehicle issue, weather, an emergency at a prior visit that runs long — we’ll text you as early as possible and offer the next available slot or a full refund of any prepayment, your call. We don’t owe you a service credit on top of that for normal scheduling friction; we do owe you a clear explanation and a real alternative time.

Questions

Anything we haven’t addressed here, call the practice — the policy is meant to be a starting point, not a hammer. If something feels unfair in your specific situation, say so. We’d rather get the relationship right than win the fee.